info@mangowala.com.au
Become a Retailer

1. Pre-ordering your mangoes

  • Customers will place their orders on www.mangowala.com.au.
  • While placing the order customers needs to select a lot or lots in which they want to place the order.
  • Orders from each lot will have a different order number and will be available for pick up during the times lines specified for the individual lot.
  • Orders will be confirmed only on receipt of full payment.
  • An email will be sent to the email address provided during ordering, confirming the details. Email will be sent from orders@mangowala.com.au. Please add this email id into your safe list.
  • Please save this email as you will need it while collecting your order.
  • If in case you don’t receive an email confirmation after 10 mins of placing the order, please get in touch with us by sending us an email at info@mangowala.com.au, stating your full name, variety ordered and pick up location for us to look in to the issue.

2. Availability of the mangoes

  • The mangoes season is expected to start from Mid April and run until end of June, subject to export readiness, quarantine and customs clearance.
  • For every lot we will display the expected arrival date range. Please note due to various factors these dates may change by a week or so. If there are any delays longer than this, we will notify our customers via email from info@mangowala.com.au

3. Pick up of Orders

  • Once the mangoes are ready for pick up from your selected store, Mangowala team will notify the customers via email and sms.
  • We will send the email and sms to the exact email address and phone number provided during ordering.
  • Customers are required to pick up their orders within 2 days from the date "Ready to Pickup" is communicated from Mangowala,during the selected stores opening hours.
  • Mangowala will not be responsible for the quality of the mangoes if they are not picked up within 2 days from the date "Ready to Pickup" is communicated.
  • Mangoes are a very delicate and perishable product. It is expected that upto 10-15% of fruits will show some damage during the transit and Mangowala will not replace or refund for these.

4. Failure to fulfil the order

  • If, for any reason, Mangowala is unable to make the mangoes available to the customers, then customers will receive a full refund of any payments made towards the purchase of the mangoes.

5. Failure to Pick up and/or failure to provide correct details

  • In case of failure to pick up the mangoes, your order will be cancelled after 2nd day and no refund will be provided.
  • While placing the order, if customer has provided incorrect email address (which is our mode of communication), and due to which no communication is received by the customer, Mangowala cannot be held responsible and no refund will be given.

6. Order Cancellation Policy

  • If customers want to cancel* their order, they need to send order cancellation request via email id used while placing the order to orders@mangowala.com.au. The order cancellation request needs to include the relevant order number and the customer's contact number

* Orders cancelled within 48 hours of placing the order will receive a 100% refund
* No refund will be provided if cancellation request is received 48 hours after order placed.

7. Spongy Tissue in Alphonso mangoes

  • Alphonso mangoes have genetic/psychological issue related to it, namely Spongy tissue
  • The mango looks perfectly fine from outside, but has developed a spongy tissue inside
  • Spongy tissue is the part of the fruits flesh which doesn't get ripen up.
  • Although a lot of research has been done in identifying spongy tissue early, yet there is no definite solution of identifying it.
  • We take as much as care as possible before importing the fruit but it is not always possible to stop this from happening. Thus Alphonso is sold "AS IS" and No refund will be provided.

 

Spongy Tissue example 1:

Small portion of the fruit with Spongy tissue

Spongy Tissue example 2:


Large area of spongy tissue

Spongy Tissue example 3: